Sistema Scotland is committed to operating in the best possible way for all the children, young people and communities we work with, and anyone interested in what we do.

However, we acknowledge that sometimes things do go wrong, and we encourage anyone to get in touch with us to let us know and allow us to put things right and improve for the future.

You can do this directly through your local Big Noise centre. You can also contact Sistema Scotland's main office through the form below.

We will acknowledge receipt of your complaint within 5 working days. Your complaint will be passed to an appropriate manager for investigation and response.

You have the right to expect:
• your complaint to be handled promptly and efficiently
• the process to be transparent
• to be treated with respect at all times.

Where more information is required, we may be in touch to ascertain further information or facts before making a full response.



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